RADISYS UNVEILS ENGAGE VIDEO ASSISTANT - WORLD'S FIRST AI-POWERED VIDEO BOT

Radisys' Engage Video Assistant - the World's First AI-powered Video Bot (Photo: Business Wire)


Provides unique digital user experience for ecommerce, consumer brand engagement and customer service

HILLSBORO, Ore., March 19 (Bernama-BUSINESS WIRE) -- Radisys® Corporation, a global leader of open telecom solutions, today announced the global availability of the Radisys Engage Video Assistant (EVA), the world’s first app-less AI-powered 3-in-1 (video, voice, text) bot for digital customer interactions. The EVA empowers customer support, sales and marketing teams to significantly enhance the customer experience by delivering greater personalization that drives customer acquisition, retention, and satisfaction with the cost savings of automation.

Customers can access the EVA to interact visually with sales professionals, subject-matter-experts, brand ambassadors, brand influencers, and customer care agents – simply by dialing a regular customer support number, using a Video over LTE (ViLTE) capable 4G/LTE or 5G smartphone, or by clicking a link on the website with no download required. The EVA can also be integrated with mobile apps. EVA’s powerful AI engine determines the customer’s intent and delivers the right information, and when required it supports the transition of the bot interaction to live agents to ensure a consistent and seamless customer experience and the most cost-effective use of live agents.

As a white label solution, the EVA offers service providers a platform with flexible deployment options, either in-network or accessible from the cloud. It enables new revenue streams by providing Video Call Bot-as-a-Service for call centers, SMBs and large enterprise customers, and it can reduce contact centers’ costs by automating interactions – like how-to interactions or sophisticated troubleshooting – that are underserved by voice or text bots alone.

Key Takeaways

• Today’s technologies provide tools that can control and improve the digital customer experience by creating self-service customer engagement. However, while chatbots, voice-enabled digital assistants, and other similar automation technologies are enabling businesses to achieve cost-effective scalability and agility, they lack a human touch needed for a satisfactory customer experience.
• The Engage Video Assistant application allows service providers, call centers and businesses to:
  • Humanize existing calls and interactive mobile or voice apps with video while maintaining an authentic visual brand persona.
  • Create video FAQs for new product launches or common customer support issues.
  • Enhance existing bots and cumbersome interactive voice response (IVR) solutions.
  • Scale influencers and brand ambassadors to unprecedented levels through personalized customer interactions.
  • Engage customers at their time of choice – day or night, weekday or holiday – with personalized video interactions.
• Engage Video Assistant is deployed by Reliance Jio, the world’s largest VoLTE service provider, serving 370 million subscribers in India and helping its business customers to enhance their customer service, reduce their customer support cost, and enhance agent productivity.

“Radisys’ app-less calling experience enables businesses and service providers to offer an unprecedented in-call experience to their customers,” said Alan Quayle, independent consultant and founder, TADHack and TADHack Summit. “Its ease of integration lowers customer support costs; and improves productivity by helping customers get what they need faster, with a personal touch.”

“Video is a proven way to create greater immersion, increase click-throughs, and convert connections to purchases,” said Al Balasco, vice president, communications solutions, Radisys. “Engage Video Assistant is the first digital engagement bot application to combine video, voice and text seamlessly to provide ubiquitous and customizable brand and customer service reach for B2B and B2C customer interactions anywhere, anytime.”

About Radisys

Radisys is a global leader in open telecom solutions and services. Its disaggregated platforms and integration services leverage open reference architectures and standards combined with open software and hardware, enabling service providers to drive open digital transformation. Radisys offers an end-to-end solutions portfolio from digital end points, to disaggregated and open access and core solutions, to immersive digital applications and engagement platforms. Its world-class and experienced network services organization delivers full lifecycle services to help service providers build and operate highly scalable and high-performance networks at optimum total cost of ownership. For more information, visit www.Radisys.com.

Radisys® is a registered trademark of Radisys. All other trademarks are the property of their respective owners.

Photos/Multimedia Gallery Available:
https://www.businesswire.com/news/home/52190634/en

Contact

Nereus for Radisys
Lori Mesecke, +1-503-459-9150
lmesecke@nereus-worldwide.com

Source : Radisys

The Trade Desk partners TikTok for Asia Pacific advertising campaign

KUALA LUMPUR, March 19 (Bernama) -- Technology company, The Trade Desk and TikTok have announced a new advertising partnership covering key Asia Pacific markets, allowing advertisers to directly access premium TikTok inventory across Asia-Pacific via The Trade Desk platform.

According to a statement, TikTok is the first short-form video platform to integrate its ad offerings with The Trade Desk, making this a unique industry-leading development for brands in the region.

TikTok, a destination for creating and discovering real, interesting and fun short-form mobile videos and brands, is excited with the opportunity to connect with millions of users on the platform.

The integration with The Trade Desk will make it easier for advertisers to incorporate TikTok into their campaigns. PepsiCo is the first client to access TikTok inventory via The Trade Desk, running a campaign for the Lays portfolio in Thailand, with the Mindshare media agency.

Campaigns that run on The Trade Desk Platform are pseudonymous, which means that they do not directly identify people. Clients and partners are prohibited from providing personal data into The Trade Desk platform, underlining TikTok’s commitment to privacy.

The partnership will also combine expertise in marketplace quality, blocking non-human impressions before they are purchased, thus ensuring brand safety. Currently, the partnership covers 11 Asia-Pacific markets (including Southeast Asia, India, Australia and Japan) as well as Russia.

-- BERNAMA

Nippon Express, Sinotrans start Shanghai to Wuhan rail-based ‘Relief Supply Transport Service’

KUALA LUMPUR, March 19 (Bernama) -- The East Asia Region of Nippon Express Co Ltd has begun a rail-based ‘Relief Supply Transport Service’ from Shanghai to Wuhan, in collaboration with China’s largest integrated logistics company, Sinotrans Limited (Sinotrans).

According to a statement, the ongoing novel coronavirus outbreak has led to numerous restrictions being placed on shipments to Wuhan, with shipments by truck becoming particularly difficult.

In response to customer requests, Nippon Express has established the service to resolve the issue of transporting cargo to Wuhan by securing a rail transport route.

The service features dependable transport by rail in collaboration with Sinotrans. The rail transport allows Nippon Express to offer bulk transport, on-time operation and reliable lead times.

In addition, both Full Container Load (FCL) and Less than Container Load (LCL) services are available to suit all cargo volumes. FCL: daily to Wujiashan Freight Terminal in Wuhan, while LCL: weekly to Sinotrans warehouse in Caidian Economic Development District.

Service details are subject to change as business operations in Wuhan are being restored. Restrictions have also been placed on accepting cargo at the arrival station. Please inquire in advance for details.

Nippon Express remains committed to contributing to society through logistics as a global logistics company. More details at http://www.nipponexpress.com/

-- BERNAMA

Proximus extends 3-year contract of Synchronoss Personal Cloud platform

KUALA LUMPUR, March 18 -- Synchronoss Technologies Inc has renewed its contract to provide Proximus with the Synchronoss Personal Cloud platform.

According to a statement, the three-year contract extension means Proximus will continue to deliver the Synchronoss Personal Cloud through its existing freemium model.

Subscribers are able to securely back up, store and sync content from their laptops, tablets, PCs and smartphones to their own accounts in the cloud.

Broadband subscribers are given 10 gigabytes in free storage, as well as the option to pay €2.95 monthly for 100 gigabytes of storage or €9.95 for one terabyte. (€1 = RM4.80)

Subscribers decide whether backup happens automatically or manually, and they choose which file types – photos, videos, documents or all three – to include in their backups.

As Belgium’s largest telecommunications operator, Proximus has offered the Synchronoss platform to its broadband customers since 2015, via a white-label cloud offering.

Synchronoss Technologies Inc is a global leader and innovator of cloud, messaging, digital and IoT products. More details at https://synchronoss.com/solutions/cloud/

-- BERNAMA

Ground Labs appoints Nellie Manktelow as CEO

KUALA LUMPUR, March 13 -- The global expert in sensitive data discovery, Ground Labs has appointed Nellie Manktelow as Chief Executive Officer (CEO), effective immediately.

In the same statement, the company also announced that co-founders Peter Duthie and Stephen Cavey have assumed the Chief Technology Officer and Chief Evangelist roles, respectively.

Manktelow comes from a deeply rooted background in investment banking, previously working at European banks in Singapore, Hong Kong and London for over 12 years.

Before joining Ground Labs, she was the Director of Business Management at the Royal Bank of Scotland, responsible for the Asia Pacific region.

In Ground Labs, she has helped the company grow aggressively year-over-year in both revenue and headcount.

She has conducted business development research in key target markets, opened subsidiary entities in EMEA, North America and ANZ regions and helped place Ground Labs on the global map.

 In tandem with Manktelow’s appointment, Ground Labs has recently tapped Nazirah Akhtar as Head of Finance, Daphne Chaing as Head of Human Resources and Greg Kopotic as Global Head of Marketing, expanding its bench of veteran leaders.

-- BERNAMA

Trax acquires Survey.com, creates closed-loop merchandising system for physical retail

KUALA LUMPUR, March 12 -- Singapore-based Trax, a computer vision and analytics solutions provider for retail has announced its acquisition of Survey.com, a provider of prescriptive sales activation and merchandising services for emerging/mid-market consumer packaged goods (CPG) brands.

According to a statement, Trax will combine both companies’ industry-leading technologies, product offerings and customer delivery to create a first-of-its-kind closed-loop merchandising system for physical retail.

This will enable CPG brands and grocery retailers to harness a computer vision powered, on-demand labour solution to immediately address important merchandising needs in any store, at any time.

Global retailers and consumer goods manufacturers leverage Trax’s in-store execution and retail analytics solutions to better manage on-shelf availability and optimise merchandising.

These solutions are powered by proprietary fine-grained image recognition algorithms which convert photos of retail shelves into granular, actionable shelf and store-level insights.

Trax chief commercial officer and co-founder, Dror Feldheim said: “With Survey joining Trax, we will strengthen our leadership in prescribing best-in-class, data-driven in-store strategies to brands and retailers, and become a differentiated provider of on-demand sales activation and merchandising services to the entire spectrum of CPG brands.

“In addition, this acquisition allows Trax to serve the unique needs of emerging/mid-market brands, a segment that is a significant source of growth in CPG today. We are truly excited to welcome Survey.com to the Trax family.”

-- BERNAMA

PSAV® to align portfolio of companies under new master brand

KUALA LUMPUR, March 4 -- PSAV, a global leader in event experiences will align its portfolio of companies under a new master brand and assume the name, Encore. 

According to a statement, the move will unify the brands to more accurately depict the combined companies’ industry leadership, end-to-end event capabilities and service excellence.

“Encore is a strong brand in our family of companies and adoption of its name will better reflect the full suite of event capabilities we provide,” said chief executive officer, Mike McIlwain.

“Together, the brands in our portfolio provide creative, production, advanced technology and staging services to customers all around the world. We are very excited to begin this transition that strongly supports our mission to connect and inspire audiences.”

With a global footprint reaching more than 20 countries, PSAV has recorded tremendous growth in recent years extending the solutions it provides customers to create event experiences.

It has built a strong portfolio of event experience capabilities with the recent acquisitions of Encore Event Technologies and other leading brands such as Hargrove, Hawthorn, KFP, FMAV and Eclipse.

The new brand will be launched later this summer with an entirely new brand identity. Over the coming months, the migration strategy for the complete portfolio of companies will be defined, beginning with Freeman AV Canada, which will adopt the new brand name on March-end.

More details at www.psav.com.

-- BERNAMA