· First generative AI application to run on KAI-GPT is KAI Answers, a conversational response system for complex financial documents
· Westpac implementing KAI Answers for accurate, safe and intuitive customer experiencesNEW YORK, June 1 (Bernama-BUSINESS WIRE) -- Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, today announced the launch of KAI-GPT, the world’s first banking-specific large language model (LLM), designed to address the industry’s unique needs for accuracy, transparency, trustworthiness and customization. Powered by KAI-GPT, KAI Answers is Kasisto’s first generative AI application to use the LLM. For bank employees on the front line of customer care, it provides the right answers quickly, via a contextual, human-like conversational experience.
Westpac, Australia’s first bank and oldest company serving more than 12 million customers, is in the process of implementing KAI. David Walker, CTO of Westpac Group, said, “Despite all the discussions about the future implications of generative AI in banking, Kasisto has made it a reality today through its real-world banking application of generative AI. What’s unique about Kasisto is that KAI-GPT is a banking industry-specific LLM – which means it’s more accurate, safe and intuitive while delivering ChatGPT-like conversational experiences. We’ve partnered with Kasisto since 2020 to explore how AI will bring next generation banking to help our customers and employees, and I’m excited to unlock the potential that KAI Answers will bring.”
KAI-GPT empowers banks with the incredible potential of generative AI to provide human-like, financially literate interactions at speed and scale. KAI-GPT is the first LLM that is purpose-built for banking. Already working with 47 major financial institutions, Kasisto has spent the last decade rigorously developing KAI, the leading conversational AI platform trained specifically to serve the banking industry.
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