UNIPHORE BUYS HEXAGONE TO PROVIDE INDUSTRY-FIRST AI CAPABILITIES ACROSS X PLATFORM

KUALA LUMPUR, Feb 9 (Bernama) -- Uniphore, the leader in conversational artificial intelligence (AI) and automation, has acquired Hexagone, which fuses various voice, visual and text-based data to provide AI-derived insights to help better understand human behaviour.

In a statement, Uniphore said with this acquisition, the company added substantial enhancements in behavioural science to its industry-leading X Platform, ensuring customer conversations and queries are resolved with significant accuracy and empathy.

As part of the acquisition, Hexagone founder and chief executive officer (CEO), Camille Srour and his team of data scientists have joined Uniphore.

Uniphore co-founder and CEO, Umesh Sachdev said conversations were the lifeblood of every business and being able to derive value from them was critical as companies compete to succeed.

“This acquisition brings unique capabilities to our X platform, making it the only platform that can fuse critical signals from different behavioural modalities in a conversation together, and ultimately provides organisations with the right information to make every conversation count,” he said.

Integration of Hexagone’s technology into Uniphore’s X platform will enhance the capability to fuse all data derived from computer vision, natural language processing (NLP), knowledge AI, and voice and tonal analysis to pick up behavioural and emotional cues.

With this enhancement of the emotion fusion technology, Uniphore can now help people perform their jobs with more ease and accuracy and provide better customer engagement.

Meanwhile, Srour said: “From the beginning, Hexagone was built with a vision to take conversations and the value we extract from them to the next level.”

“We are thrilled to join Uniphore and its conversational AI and automation platform, helping our emotional analysis technology reach customers everywhere,” he added.

-- BERNAMA