KUALA LUMPUR, Oct 20 (Bernama) -- Uniphore, the leader in conversational artificial intelligence (AI) and automation, has announced the release of its enhanced Uniphore X platform.
The platform is the industry’s most comprehensive platform that enables brands to accelerate and improve two key areas of their business, namely customer experience and sales.
According to a statement, new capabilities embedded into the Uniphore X Platform support both the Uniphore U product line and the Uniphore Q for sales product line.
“With our customers top of mind, our focus from the beginning has been to build a powerful platform that delivers the latest and most beneficial innovations in conversational, video and knowledge AI, and automation all in one place,” said Uniphore chief executive officer and co-founder Umesh Sachdev.
With the latest enhancements to the platform, the conversations that happen between live or virtual agents as well as those happening between sales and prospects are now more effective and with minimal friction.
Complete with conversational AI, emotion AI, knowledge AI, computer vision and robotic process automation, the power of the X platform lies in its robust architecture and the strong value proposition it offers customers.
From designing frictionless customer journeys to enabling virtual sales scenarios, customers can expect the X platform to help them significantly improve their customers’ experiences, and for sales teams, better engage with existing customers and new prospects.
In addition to the release of Uniphore’s enhanced X Platform and building on the platform’s breadth, speed and simplicity, it is now offering customers solution packs with pre-defined templates that empower enterprises to realise the quick value and quicken the return on investment.
-- BERNAMA
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