KUALA LUMPUR, Oct 8 -- The Ascott Limited, one of the world's leading lodging owner-operators, has completed its migration to a cloud enterprise property management system provided by RMS Cloud.
As part of Ascott's digitalisation efforts, it has moved from separate self-hosted property management systems to a cloud enterprise solution aimed at enabling to increase operational efficiency and enhance guest experience across its global properties.
In a statement, The Ascott Limited Head of Global Operations, Alfred Ong said: "We have upgraded our property management system to RMS' cloud enterprise solution as part of Ascott's digital transformation to support our fast-expanding global lodging portfolio.
"The cloud enterprise solution allows us to seamlessly interface with new systems as we scale our business, giving us greater agility. It also consolidates guest and reservation data across our properties into a centralised system.”
Through RMS' cloud enterprise solution, Ascott is able to integrate other digital solutions into its PMS to enhance guests' experiences.
This includes the use of self-check-in kiosks with facial recognition to speed up check-in process as well as an automated workflow management system that enables Ascott team's to efficiently track and manage different aspects of its operations in real-time.
-- BERNAMA
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