KUALA LUMPUR, Jan 30 -- Uniphore, an early conversation service automation category leader, is expanding its solution offerings by delivering an intelligent conversational digital assistant, akeira™ 2.0.
According to a statement, akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
Akeira can handle simple transactional conversations which should not require a human agent in the first place.
They make suggestions during a call, proactively look up information and can take actions. Uniphore’s automated digital agents resolve issues in real time, with the capability to seamlessly hand back to a human, any time.
The intelligent solution can build out a digital virtual assistant on existing interactive voice response channels, web chat and mobile app channels to interact with the customers answering or responding to a wide range of questions and requests.
At the core of akeira is a new visual modeler. This easy-to-use interface gives administrators the ability to design and deploy entire conversations from start to finish, in a few minutes.
The virtual assistant is multi-lingual, supporting global languages and flexible deployment options whether it is on cloud or on premise.
Uniphore aims to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. More details at https://www.uniphore.com/solution/akeira/
-- BERNAMA
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