PALO ALTO, Calif., April 25 (Bernama-BUSINESS WIRE) -- Temasys Communications announced today that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center (ICC) Platform.
“For our contact center customers, omni-channel communications are essential. Appian is working with Temasys to provide contact centers with real-time communication channels such as chat and co-browsing via the Temasys versatile SDKs,” said Arturo Oliver, Senior Director of Product Strategy at Appian.
Temasys Skylink APIs will be compatible with the Appian Intelligent Contact Center Platform, making it easy for Appian customers to add real-time communication to their applications, including chat, voice, video and co-browsing. These integrations enable users to visit a website, begin a chat session that seamlessly escalates to a voice call and extend to co-browsing — all without changing apps or establishing a new connection.
“We’re thrilled to work with Appian to provide real-time communication for their Intelligent Contact Center Platform. In addition, we look forward to helping our mutual customers integrate chat, voice, video and co-browsing into other applications running on Appian’s platform,” said Bent Rye, Temasys CEO.
See the Demo at Appian World — April 23-25, 2018
Temasys technology will be featured in the keynote at Appian World held from April 23 - 25 at the Fontainebleau Hotel in Miami, FL USA. Learn more by visiting the Temasys booth at Appian World or by visiting: www.temasys.io
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