GPON Expresse adds to the suite of ASSIA software products currently deployed at Telefonica in Latin America: DSL Expresse® for diagnostics and optimization of high speed DSL networks, and ClearView® for precise network analysis and recommendations for customer care agents and field technicians.
With the GPON Expresse deployment, Telefonica can now benefit from ClearView support across both copper and fiber networks. By also incorporating ClearView support for Wi-Fi, operators can have complete end-to-end management across their access and in-home networks.
Eduardo de Santos, Director of Customer Service Operations at Telefónica Global CTIO has recently informed that “Telefonica has deployed ASSIA Expresse and ClearView products to effectively manage our high speed copper networks while providing exceptional customer care support. With the addition of GPON Expresse, we now have a set of unified subscriber care tools that seamlessly support our network transformation to fiber, further enhancing our ability to deliver excellent subscriber care across our entire Telefonica network.”
John Cioffi, ASSIA Inc. Chief Executive Officer, Redwood City, California has also explained that “ASSIA has been supporting Telefonica in Latin America since 2010 with its DSL Expresse solution. The recent incorporation of GPON Expresse is a step forward to have a comprehensive and real time view of the subscriber loop that will improve Telefonica capabilities at their Assistance Centers. Expresse solutions provide access-network Quality of Experience monitoring, which is critical for reducing proactive maintenance and service-operation center costs.”
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