TOKYO, March 28 (Bernama-AsiaNet) -- Tokyo's landmark, 126-year-old Imperial Hotel has been ranked the highest luxury-class hotel in Japan for customer satisfaction in J.D. Power's "Japan Hotel Guest Satisfaction Index Study in 2016." The Imperial was ranked top in the segment of guestroom rates of over 35,000 Japanese yen per night, the first time since the studies began in 2006. Guests identified The Imperial's Front Desk Services and the attention of its staff as favorable points. The quality of staff attention extended to patrons is extremely influential in forming guest evaluations regardless of room rates.
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